Urban Flats Logo
Urban Flats Logo
FAQs2026-05-21T21:58:14+00:00

— Frequently Asked Questions —

Got questions before you book?

Got questions before you book?

We’ve pulled together the things guests ask us most — everything from how long you can stay to what’s already waiting for you in the suite. Have a read, and if you don’t find what you’re looking for, just reach out and we’ll help you sort it out.e!

Proud member of:

4.9

Google Rating
Based on verified reviews

4.85

Airbnb Rating
Superhost since 2015

15+

15+ years hosting Toronto
guests since 2009

30-50%

Cheaper than traditional hotels for long-term stays

—  Frequently Asked questions

The questions we hear most

What is the minimum stay?2026-05-21T19:31:26+00:00

30 consecutive nights, no exceptions

What are the check-in and check-out times?2026-05-21T21:43:05+00:00

Standard check-in: 4pm
Early check-in depends on availability and must be arranged in advance with our Reservations team. There may be an additional cost.
Arriving after hours? You can collect keys at the 24-hour staffed security desk.

Standard check-out: 10am
Late check-out depends on availability and must be arranged in advance with our Reservations team. There may be an additional cost.

Can I extend my stay?2026-05-21T21:35:50+00:00

We do not guarantee any extensions and encourage our guests to reserve for as long as they require accommodation. If an extension is needed, immediately contact our Reservations team to confirm availability and the rate.

Can I receive mail/packages during my stay?2026-05-21T21:37:21+00:00

Yes – you will have access to the mailbox in the lobby and will be registered as residents to receive package deliveries.

Is parking included?2026-05-21T21:38:14+00:00

No, assigned parking is optional, incurs a charge and must be added to your reservation. Please contact our Reservations team to check availability and rate.

Is smoking permitted inside the suite? On the balcony? Anywhere in the building?2026-05-21T21:38:53+00:00

No, no & no. All suites, balconies and buildings are SMOKE FREE. There is a minimum charge of $1000 if smoking is detected. Repeated violations could lead to the termination of your reservation.

Still have questions?
Find a suite that suits your stay in Toronto
Ready to book?

If you didn’t find what you were looking for above, talk to one of our booking specialists — they’re happy to help.

Browse available suites

*No-obligation inquiry

Boutique furnished apartments for professionals and families. Downtown Toronto. 30-night minimum.

Locations

Legal

Get in touch

© 2026 | all rights reserved | urban flats toronto

Go to Top